Shipping & Returns
Estimated delivery times:
All our articles are made to order, one by one. It takes time but they're unique. Expect delays during the Covid-19 pandemic.
• Orders are usually fulfilled within a few days
• Some are hand-sewn and may take longer
• Shipping adds an additional 3 to 10 business days
• International shipping takes longer
• Holidays: Black Friday to New Year's Eve takes longer
• We can't guarantee shipping for a specific date
International shipping (customs/duty fees):
International shipments may incur customs and/or duty fees. Each country has its own policy. Fees are usually based on various factors like weight, value, size. We are not responsible for customs fees.
Once a package is on its way, the shipping service is responsible for it. Check that you provided the correct info. If you think you did, write us with your order number. We'll do our best in our power.
Returns & Exchange Policy
If you can, always record unpacking from any store. A video is the best proof that any damage is not your fault. Pictures are also good for many cases.
If an item arrives damaged, get in touch within 7 days. If you can prove your case, we'll do our best to replace it free of charge.
We offer a 30-day guarantee on manufacturing defects only. Please provide any proof available. Although extremely rare, If you can prove your case, we'll do our best to replace it free of charge.
If you did not receive the size you ordered, we'll exchange it free of charge. If we ask you to return it as proof, it has to be in pristine condition with its packaging. Once received and satisfactory, a new item will be sent. We do not offer exchanges in any other case.
We never offer refunds unless a replacement is impossible or useless.
Out of Policy
We do our best to accommodate all our customers. Sometimes it doesn't work. We don't offer exchanges or refunds for:
• Change of mind
• Colours don't fit
• It's not what I thought